General

Folder for adding Your order articles

What if I need to refund my customer for their ticket order?
If you need to refund an order that a customer made, you will need to initiate that refund directly through your Stripe.com account.  Log into your stri...
Tue, 31 Dec, 2019 at 12:04 PM
My customer lost their order details / ticket URL
If your customer bought tickets and did not get their ticket download URL, you can easily re-send their confirmation email to them.  In your back admin ...
Tue, 31 Dec, 2019 at 2:02 PM
The payment failed, or customer did not finish checkout, and the ticket is pending
Once the customer reaches the point of the checkout where they have selected the payment method and proceeded to the actual payment, an order will be automa...
Tue, 31 Dec, 2019 at 2:42 PM
Why can't I un-check the Free Orders payment gateway?
Free Orders is the default gateway which cannot be un-selected. This is by design. When an order total is 0 (free) then this is the payment processor that i...
Tue, 31 Dec, 2019 at 3:14 PM
How can I collect each ticket owner's email and name information?
When your ticket space is created, by default we turn that setting off, so if you purchase 10 tickets, it will only ask for the main person's name who ...
Tue, 31 Dec, 2019 at 3:20 PM
Order status is received after a successful payment is made. Why is it not "Order Paid"?
If the payment status is marked as "Received" after a successful payment is made, you have to change the "Automatic Payment Status" opti...
Tue, 31 Dec, 2019 at 3:24 PM
Do customers have to print their tickets?
The short answer is no, they can pull their PDF ticket up on their phone. However, we will go more in depth below, because you need to ensure you have a 2D ...
Tue, 31 Dec, 2019 at 3:47 PM
Can I have multiple prices per ticke type?
Not really, no. However, you can have as many ticket types as you want.  For example, rather than having 1 VIP ticket, with 2 prices (one for child and ...
Tue, 31 Dec, 2019 at 4:01 PM